- Products that are out of stock
- Mis-delivered orders
- Defective products
1. Period of pending credits
The credits issued from an order will be added to your account for use 20 days after the status of the delivery is changed to ‘delivered.’ For 20 days, you may see the pending credits, which means it may not be transferred to your account for use if you cancel or return the order. The credits(Total credits – used credits – pending credits) in your account may be used for any order.
You shall use the minimum credits of (The minimum amount of credits required for a purchase is) USD 0. You shall use the maximum credits of (The maximum amount of credits allowed for one order is) 'No limit'.
Terms of ineffective credits
Pending credits issued from a purchase will be automatically cancelled on cancelling or returning the order.
You cannot claim your credits once your membership has been withdrawn.
The remaining credits shall be expired if the accumulation of credits ceases for a period of 3 years after the prior process.
2. Customs and Duties
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (round shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.
PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :